In the instance of re-delivery, an additional surcharge may apply. The buyer must contact the freight company directly and arrange for collection or re-delivery. If the buyer is not at home at delivery time, a note will be left with the connote and courier details. Alternatively, you may authorise for the goods to be left on the premises without a signature. Please take into consideration the following delivery conditions: Delivery is Monday to Friday 9AM to 5PM ONLY, DELIVERY IS TO DOOR ONLY and buyer must be available to accept delivery and assist driver in unloading, the delivery driver will not carry large items up or down stairs. This will prevent any additional invoices in relation to excess courier costs that must be paid prior to delivery. However, a surcharge may apply for WA, NT, TAS & some Remote and Regional Areas, please contact us with your Address (postcode included), Contact Number and Email before your purchase to confirm the delivery cost. Wellsons at its discretion may apply handling fees where products require re packaging.Manufacturer's Warranty (conditions apply): 10 Year Warranty for Construction / 2 Year Warranty on Heating Element Coating on Coloured Rails.ĭELIVERY POLICIES: Brands Direct Online deliver to all Australian Capital Cities and Major Regional Centres. Returns will not be issued or considered without original proof of purchase from Wellsons. E xcludes products that may be defective or covered under manufactures warranty conditions.Ī 30 day limitation applies from date of purchase for return requests. Gas & Electrical appliances will not be accepted for return where goods have been removed from original packaging or have been in part or fully installed. Toilet seats, seat hinges and toilet seat buffer kits will not be accepted for return if not in original packaging for Health & Safety reasons, or if products have been in part or fully installed. Products installed by unlicensed persons or non defective products that have been installed will not be accepted for return. Once goods have been received at our distribution warehouse and inspected, refunds will be processed promptly via same payment method selected for original purchase. We take no responsibility for products lost in transit by senders transport provider. It is the purchasers responsibility to ensure that goods are returned safely to us. A 20% restocking fee will be incurred on the product. Return shipping and Re delivery freight costs will be incurred and organised by purchaser. In the event purchaser has made an order error, Wellsons will refund, replace or exchange products only in resalable condition free of defect or damage in original packaging within 30 days of purchase date. Where applicable a refund, replacement or exchange will be promptly processed upon goods being received to our distribution warehouse. Return freight cost will be paid by Wellsons. In the event we make an error Wellsons will despatch correct product(s) free of charge ASAP and coordinate with you collection and return of incorrect goods to our distribution warehouse. Wellsons will refund, repair, replace or exchange products in accordance with our Warranty, Returns & Refund Conditions. E xcludes items that are defective or may have a manufacturers fault and covered under the manufacturer's warranty conditions. Goods in original condition free of defect or damage will be accepted for return within 30 days from date of purchase, returned in original packaging and in resalable condition. Wellsons understands errors occur at times and we aim to make the return or exchange process simple.
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